1. Introduction
AtStoneBrook, we are committed to transparency in all transactions. This Refund & Return Policy outlines the conditions under which refunds may be considered for our services.
By using our services, you agree to the terms outlined in this policy.
2. General Policy
SinceStoneBrook provides advisory and consulting services, refunds are generally not applicable to consulting fees or services that have already been provided.
However, under specific circumstances, we may review refund requests to ensure fair business practices.
3. Refund Eligibility
Refunds may be considered under the following conditions:
Service Not Delivered – If a service you have paid for has not been provided due to an error on our part.
Cancellation Before Service Commencement – If a cancellation request is received before any preparatory work or consultations have taken place, a full refund may be issued.
Duplicate Payment – If an accidental duplicate charge occurs, we will issue a refund for the extra payment.
Refunds will not be issued for:
Services that have already been rendered or completed.
A change of mind after service delivery.
Third-party fees incurred during the investment advisory process (e.g., legal or banking costs).
4. Requesting a Refund
To request a refund, please provide the following details:
Full Name
Email Address
Payment Receipt or Transaction ID
Reason for Refund Request
Submit your request via email to [email protected].
Each refund request will be reviewed, and a decision will be communicated within 5 business days of submission.
5. Processing Time
If a refund is approved, it will be processed within 7-14 business days, depending on payment provider policies.
If additional processing time is required, customers will be notified accordingly.
Refunds will be issued via the original payment method unless otherwise agreed upon.
6. Modifications to This Policy
StoneBrook reserves the right to update this Refund & Return Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date.
7. Contact Information
For any refund inquiries, please contact:
Address: 151 Broad Ln, London N15 4QX, United Kingdom
Phone: +44 7908 284 933
Email: [email protected]